We want you to love your Casa Flore experience — from the moment you order to the moment your product is styled in your space. While we don’t offer refunds for change of mind, we’re here to help with store credits and product support if something’s not quite right.

We offer store credit for eligible returns on full-priced items. Refunds are not available unless required by Australian Consumer Law.

To qualify for a return, your item must be:

In brand new, unused condition, with all original packaging.

Returned within 7 days of delivery, accompanied by proof of purchase.

We don’t accept returns for change of mind on sale items.

Returns incur a $15 AUD restocking & admin fee and are shipped at the buyer’s expense, unless the item is confirmed faulty.

Please email our team at hello@casaflore.com.au before sending anything back. We'll provide return instructions and a return address.

Returns sent without approval will not be accepted.

Once your return is received and inspected, we’ll notify you of the outcome within 5 business days. If approved, you’ll receive a store credit via email, valid for 120 days.

Faulty, Incorrect, or Damaged Items

We carefully quality-check all orders, but if something isn’t right, we’ll make it right.

Please email hello@casaflore.com.au within 24 hours of delivery, with: your order number, a description of the issue, and a clear photos showing the fault or damage.

Once verified, we’ll offer a replacement, store credit, or refund as per your rights under the Australian Consumer Law.

Exchanges

Prefer something different? You’re welcome to exchange your item.

Exchanges are subject to availability. All return and reshipping costs are the responsibility of the buyer and the item must meet the same return condition guidelines.

By placing an order with Casa Flore, you agree to this policy.
We appreciate your understanding and support as a small, independent Australian-owned brand.