We want you to love your Casa Floré experience — from the moment you order to the moment your product is styled in your space.
Perfect Fit Guarantee — 30 Days
We know buying a floor-to-ceiling plant stand online takes a leap of faith. So here's our promise: if your stand doesn't fit your ceiling or your space, we'll take it back and refund every cent. No paperwork, no hassle.
How it works:
- Contact us within 30 days of delivery at hello@casaflore.com.au
- Let us know it didn't fit — that's all we need
- We'll send you a prepaid return label at no cost to you
- Once we receive the item back, we'll issue a full refund, every cent
The product can be assembled and tested. We just ask that it's returned in a reasonable condition with its original components.
This guarantee applies to all tension plant stand purchases and is separate from your rights under Australian Consumer Law, which apply in addition.
Change of Mind Returns
Outside the Perfect Fit Guarantee, we offer store credit on full-priced items. To qualify, your item must be in brand new, unused condition with all original packaging, returned within 7 days of delivery with proof of purchase. Change of mind returns aren't accepted on sale items, incur a $15 AUD restocking and admin fee, and are shipped at the buyer's expense. Email hello@casaflore.com.au before sending anything back — returns sent without approval won't be accepted. Once received and inspected, we'll notify you of the outcome within 5 business days. Approved returns receive store credit valid for 120 days.
