We want you to love your Casa Floré experience — from the moment you order to the moment your product is styled in your space. While we don’t offer refunds for change of mind, we’re here to help with store credits and product support if something’s not quite right.

We offer store credit for eligible returns on full-priced items. Refunds are not available unless required by Australian Consumer Law.

To qualify for a return, your item must be:

In brand new, unused condition, with all original packaging.

Returned within 7 days of delivery, accompanied by proof of purchase.

We don’t accept returns for change of mind on sale items.

Returns incur a $15 AUD restocking & admin fee and are shipped at the buyer’s expense, unless the item is confirmed faulty.

Please email our team at hello@casaflore.com.au before sending anything back. We'll provide return instructions and a return address.

Returns sent without approval will not be accepted.

Once your return is received and inspected, we’ll notify you of the outcome within 5 business days. If approved, you’ll receive a store credit via email, valid for 120 days.